---
title: "Troubleshooting"
url: "https://books.automatevalue.com/2/spotler-connector/38/troubleshooting"
---

# Troubleshooting

- [Spotler Job stays on status 'Queued'](#spotler-job-stays-on-status-39-queued-39)

---

## Spotler Job stays on status 'Queued'

### Problem
Spotler Jobs have initial the status _'Queued'_. This status should change to _'In Progress'_ and end in the status '_Completed'_ (or _'Failed'_).

Often these status changes happen fast, but there can be a delay in processing. Normally most Spotler Jobs are processed within 3 hours.

If the status after a day is still _'Queued'_ there could be a problem in processing.

### Possible Cause

Go to the waiting Spotler Job and click on **Related > Background Processes**. Does it contain a failing **System Job**?

If there is a failing **System Job** then open it. Go to the **Details** tab, which contains the error message.

If the error message contains _'A SASKey has not been configured for ServiceEndpoint SpotlerAutomate'_ than the SAS Key is missing or not correct.

If there are no failing **System Jobs** than the connection to **AutomateValue Connector Platform** is working.

### Solution

- **SAS Key is missing or not correct**<br>
  Please re-enter the SAS Key for the SpotlerAutomate endpoint, using the **Plugin Registration Tool**. Contact AutomateValue to retrieve the SAS Key and/or to solve this issue together.

- **Connection is working**<br>
   Contact AutomateValue to check if the environment is enabled for syncing or to check for any other issues