🚀NEW FEATURE : COMING

Engagement in Timeline

✍️ DRAFT : IN PROGRESS

Email Interactions can be shown in the Timeline of the specific Contact, Lead or Account.

There is a setting TimelineInteractions to configure which interactions are visible in the timeline.

Email

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timeline-email-closed-highlights.png

timeline-email-open.png

email-details.png

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Email Engagement

If you have Dynamics 365 Sales module, enable Email Engagement for the best experience.

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This will make the Sent and Last Opened info directly visible in the timeline on the email (see below).

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When opening the email there will also be additional Recipient Activity info block (see below).

email-details-recipient-activity.png